Achievements Instituto Britanico de Cultura de Concepcion · Identifying and developing new business areas · Improving existing services by adding value to value proposition and/or business processes · Aligning SBU ́s to reach common goals and to support company vision and mission. · Process optimization Achievements Xerox · Deep knowledge of the order to cash cycle with a focus to deliver great DSO results · Process optimization and automation using process robots · Developing employee training, development and assessment programs · Building a reporting, dashboard and quality control structure · Developing collection strategies with a focus to meet targets on accounts receivables · Managing collection initiatives to meet target requirements · Managing credit strategies