1. Maintained a 97% client satisfaction rating over a 24-month period as deputy director. 2. Cut data processing time by 30% by building a new cloud data infrastructure, leading to more timely insights. Digitized company’s internal microfilm library of more than 5,000 files. 3. Created a company culture initiative which raised employee satisfaction rates by 15%. 4. Raised employee retention rates by 10% over a 5-year period by implementing a tiered-interview system and organizing a minimum of 2 team outings per quarter. 5. Organized the company’s annual international summit, including flights, accommodations, and itineraries for more than 30 attendees. 6. Reduced time spent on inventory by 20% by reorganizing physical storage of supplies. 7. Organized quarterly volunteer projects with upwards of 50 volunteers per event. 8. Implemented a bi-weekly meeting with 9 other department heads to discuss goals, updates, and challenges, increasing productivity across departments by 20% YoY. 9. Received 2 promotions, from co-management to director-level, in less than 12-months. 10. Steered company through a complicated re-organization, resulting in a 35% increase in profits with minimal employee turnover.