1. Industry Overview
Virtual assistant services falls under The Business Process Outsourcing (BPO) Services industry and virtual assistant line of business comprises of individuals as well as enterprises who work remotely as an independent professional, providing a wide range of products and services both to businesses as well as consumers.

Basically a virtual assistant is self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office.
Since virtual assistants are independent contractors rather than employees, clients are not responsible for any employee – related benefits such as medical, taxes, insurance and other benefits. Although, some clients factor such benefits into the total contract package.

The Business Process Outsourcing (BPO) Services industry performed pretty well in the last decade. This is due to the improving nigeria economy, coupled with rising revenue in the finance and accounting sectors, credit card services and the insurance and human resource industries et al.

In addition, employers have experienced ever-increasing expenses, due to wage increases and rising health insurance costs, which is why it is economical to contracted BPO service providers as a means of controlling all these expenditures.


Going forward, The Business Process Outsourcing (BPO) Services industry will continue to flourish, as revenue generated by organizations will be pressured by increasing wage and bu