Années: Du: 2004 au: 2005

Ecole: IAE ROUEN

Diplôme: Master of Business Administration (M.B.A.)

Discipline: Gestion et développement d'entreprise

Nom de l'entreprise: Avis Budget Group

Titre: Director inside sales / telesales , client portfolio management EMEA (smal and medium business)

Lieu: Barcelona, Spain

Experience à l'étranger: Oui

Pèriode: Du: 01.2013 au: 04.2017

Description: Migrate & Implement in Barcelona all European countries SMB divisions and launch the EMEA Small and medium business sales / telesales department. Build an engaged and committed team with strong focus on hunting and farming. Define KPIs / SLAs and quantitative & qualitative ratios. Lead and manage the group strategy for SMB and achieve annual financial and operational business objectives to accelerate profitable growth and high margins. Approx. 70M Euros turnover with a yearly growth of 8% on average. Achieve business objectives and customer (internal and external) satisfaction. Improve and standardize processes and systems across EMEA. Increase and maximize business opportunities. Manage and lead a 60 employees department (54 agents / 5 team managers & 1 Business Analyst ). Regular travels (most of EMEA countries) to meet local teams / follow up sales strategy and ensure consistent reporting among departments / countries. Grow the small and medium business segment portfolios for 15 countries across EMEA and achieve the revenue growth target. Deliver a high level of customer service & optimize sales + negotiation skills among teams. Generate an open and respectful communication, stimulate and harmonize relations within the company to ensure dialogue, exchange, cohesion and understanding. Create and communicate weekly/monthly & yearly reporting on revenue, KPIs and SLAs.